Returns & Refunds

Returns

It is OK to change your mind. We have a 14 days return policy and you will be eligible for a return as long as you meet these general requirements:

  • It is within fourteen (14) days from placement of order
  • In case of damaged item(s), it must be within 48 hours of receiving the delivery
  • You have proof of purchase (order number, invoice, delivery note)
  • The goods must be in new condition and returned in the original, unopened packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it
  • All sealed items must not be opened
  • Must not be from a volume discounted order

How to Return

To return your product, you should mail your product or come down personally to the following address:

45 Genting Lane, Genting Warehouse Complex, #05-01, S349557

You will be responsible for paying for your own shipping costs for returning your item.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Alternatively, it is advisable to send your item down personally to our office.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, then a full refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-2 working days.

Cancellation of Orders 

If you have a change of mind and wish to cancel your order, we will allow for the cancellation of your order and process a refund if you notify us within 48 hours upon placing the order. However, volume discounted orders are excluded and cannot be cancelled.

Exchanges

We only replace items if they are defective or damaged. Items are also subjected to stock availability. If you need to exchange it for the same item, drop us an email at sales@hdblighting.com and send your item to:

45 Genting Lane, Genting Warehouse Complex, #05-01, S349557